Student Complaints and Grievances Policy


You can download the full policy from here

Our desire is for all students to have a positive experience at ATMU. However, we realize that sometimes  situations occur where students need to have an opportunity to voice a complaint or grievance. Complaint and grievance procedures are designed  to assist students who have a perception of unfair and/or unlawful treatment.

It is generally beneficial to discuss the problem with an ATMU personnel prior to filing a formal complaint. ATMU personnel are available to students to discuss issues that arise. Students should not hesitate to contact a faculty member, or any other staff person. ATMU has learned over the years most of the issues that come up can be resolved between parties during a scheduled office visit. We highly encourage stu- dents to take this step first. Unfortunately, not all situations can be resolved in this manner and require a formal process and the assistance of a third party. Below are a few suggestions to guide students through  the process of filing a complaint or grievance:

A complaint or grievance should be raised as quickly as possible. Students should be aware of timelines regarding formal complaint and grievance procedures.

In the vast majority of cases, an attempt should be made to resolve the issue informally. A written complaint or grievance should contain:

a) a complete description of the complaint or grievance b) any supporting documents

c) the desired outcome sought.

 

Please use either our a) general complaint form or b) our IT complaint form.  A completed complaint form should be sent to admission@atmu.education

In addition, a student or any member  of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education by calling (toll-free telephone number) or by completing  a complaint  form, which can be obtained on the bureau’s website, http://www.bppe.ca.gov. Phone: (888) 370-7589, press 3 when prompted.

 

Timeline

For ATMU complains filed internally in ATMU students are to file those within 5 working days of any incident. ATMU will respond within 30 working days from the complain is received.

ATMU target is to resolve all complains within 90 days.

 

Cases of an Alleged Violation of Student Academic Rights

(Grade issues, informed notice of course content and course grading criteria, etc.)

In most cases the student will appeal to the academic director in writing. If the problem is resolved by the Academic Director, the case will be dropped. If not, the case is referred to the ATMU’s President/CEO. If the case is resolved by the ATMU President/CEO, the case will end. If not, the student will file a written request for a hearing by the Appeals Board. All parties are invited to file written statements. The Appeals Board will decide whether or not to hear the case. If the Appeals Board decides to hear the case, a hearing is scheduled and a decision will be made and the case will end. If the Appeals Board decides not to hear the case, the case will end. (Source: the ATMU Code of Conduct which outlines the complete guidelines, a specific timeline of student actions and responsibilities, and the ATMU’s role in the process).

 

Cases of an Alleged Student Academic Offense

(Cheating, plagiarism, falsification of academic records, etc.)

In the case of an academic offense, the instructor will discuss the alleged offense and the proposed sanction with the student. If it is not resolved, the student will send a written appeal to the academic director. If the situation is resolved by the academic director, the case will be dropped. If not, the case is referred to the ATMU President. If resolved by the ATMU President, the case will end. If not, the student will file a written request  for a hearing by the Appeals Board. All parties are invited to file a written statement. The Appeals Board will decide whether or not to hear the case. If the Appeals Board decides to hear the case, a hearing is scheduled, a decision will be made and the case will end. If the Appeals Board decides not to hear the case, the case will end.

 

Cases of an Alleged Student Non-Academic Offense

(Violation of computer usage policy, falsification of student records, disorderly behavior, etc.)

In the case of a non-academic offense, the Director of education will discuss the discipline issue and the proposed sanction with the stu- dent. If the situation is not resolved, the case is referred to the ATMU President. If the situation is resolved by the ATMU President, the case will end. If not, the student will file a written request for a hearing by the Appeals Board. All parties are invited to file a written statement. The Appeals Board will decide whether  or not to hear the case. If the Appeals Board decides to hear the case, a hearing is scheduled, a decision is made and the case will end. If the Appeals Board decides not to hear the case, the case will end.

 

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